Skip to main content

Brand Logo
Brand Logo

Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Security and privacy
  3. Getting fraud alerts
  4. Why did I get a fraud text alert?

Why did I get a fraud text alert?

Xpectations! Plus is committed to keeping your account secure and you informed about your money. To provide you with peace of mind, we regularly monitor transactions that are made with your Xpectations! Plus Debit Card for potential fraud. When we identify a transaction that may be fraudulent, we will send you a fraud text alert. We may block that transaction until we receive confirmation from you that the requested transaction was legitimate. Fraud text alerts allow you to quickly verify these transactions so you can complete your purchase. Your mobile service provider may charge for sending and receiving text messages on your mobile phone. Check with your service provider for details on specific fees and charges that may apply.

Related questions

  • How can I stop text messages if I don’t want to receive them any longer?
  • What happens if I verify that a transaction is NOT fraud, and my Xpectations! Plus Debit Card is restricted?
  • What happens if I verify a transaction IS fraud?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit MasterCard® is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International Inc. nor any of their respective affiliates are responsible for the products or services provided by Atomic Financial, or Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 PLS Financial Services, Inc. All rights reserved.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.