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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account
  4. How long does the dispute investigation process take?

How long does the dispute investigation process take?

The dispute investigation can take up to 45 days. If we are unable to reach a decision within 10 business days (20 business days for a new accounts) a provisional credit may be provided for the disputed transaction amount. A provisional credit is a temporary credit that may be applied to your account during the dispute investigation.

Related questions

  • Will I have access to my funds while my dispute is investigated?
  • What happens if my dispute is denied?
  • How will I be notified about my transaction dispute(s)?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit MasterCard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot® Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither Green Dot® Bank, Green Dot Corporation, nor Mastercard Inc. or any of their respective affiliates are responsible for the products or services provided by third parties. Third party terms and conditions apply. All third-party names and logos are trademarks of their respective owners.

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