Skip to main content

Brand Logo
Brand Logo

Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account
  4. What happens if my dispute is denied?

What happens if my dispute is denied?

In the case where a dispute is denied and a provisional credit was issued to your account, it will be reversed 5 business days from the date the denial letter was mailed. Please ensure that there are sufficient funds in your account to cover the amount that will be deducted from your account, as well as any purchases or payments you plan to make. If you do not have sufficient funds in your account to cover the amount that will be deducted, your account may be taken negative and blocked from making any more purchases.

Related questions

  • How do I dispute a transaction?
  • How does the transaction dispute process work?
  • What should I check before I dispute a transaction?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit MasterCard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license from Mastercard. Mastercard and the circles design are registered trademarks of Mastercard Incorporated.

Green Dot® Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither Green Dot® Bank, Green Dot Corporation, nor Mastercard Inc. or any of their respective affiliates are responsible for the products or services provided by third parties. Third party terms and conditions apply. All third-party names and logos are trademarks of their respective owners.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 PLS Financial Services, Inc. All rights reserved.

©2025 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.