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Xpectations!^® Plus Debit Card Help Center
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What should I check before I dispute a transaction?

Please note, you must wait for a pending transaction to post before a dispute can be filed

Pending transactions occur when a transaction has been authorized but hasn’t been completed.
A pending transaction will affect the amount of credit or funds you have available.
Canceling a pending transaction usually requires contacting the merchant who made the charge.
Once a pending transaction has posted, you may contact us to dispute the transaction.

If you notice an unauthorized charge on your account, please consider the details of the transaction before you file a dispute.

Some merchants and online retailers appear under different names than where you made the purchase.
A quick internet search of the merchant’s name, while also comparing the transaction time and amount, may reveal the transaction is accurate.
If you made the transaction but believe it posted differently than what you expected, contacting the merchant directly may quickly resolve the issue.

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Account agreements

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Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!^® Plus Debit MasterCard^® is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International Inc. nor any of their respective affiliates are responsible for the products or services provided by Atomic Financial, or Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

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Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

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©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.