Skip to main content

Brand Logo
Brand Logo

Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account

Protect your identity and account

  • How do I dispute a transaction?
  • How does the transaction dispute process work?
  • What should I check before I dispute a transaction?
  • What else should I consider when filing a dispute?
  • How long does the dispute investigation process take?
  • What do I need to do to be eligible for a provisional credit?
  • How will I be notified about my transaction dispute(s)?
  • What happens if my dispute is denied?
  • Will I have access to my funds while my dispute is investigated?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit MasterCard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license from Mastercard. Mastercard and the circles design are registered trademarks of Mastercard Incorporated.

Green Dot® Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither Green Dot® Bank, Green Dot Corporation, nor Mastercard Inc. or any of their respective affiliates are responsible for the products or services provided by third parties. Third party terms and conditions apply. All third-party names and logos are trademarks of their respective owners.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 PLS Financial Services, Inc. All rights reserved.

©2025 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.