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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account

Protect your identity and account

  • How do I dispute a transaction?
  • How does the transaction dispute process work?
  • What should I check before I dispute a transaction?
  • What else should I consider when filing a dispute?
  • How long does the dispute investigation process take?
  • What do I need to do to be eligible for a provisional credit?
  • How will I be notified about my transaction dispute(s)?
  • What happens if my dispute is denied?
  • Will I have access to my funds while my dispute is investigated?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit MasterCard® is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International Inc. nor any of their respective affiliates are responsible for the products or services provided by Atomic Financial, or Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 PLS Financial Services, Inc. All rights reserved.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.