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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account
  4. What else should I consider when filing a dispute?

What else should I consider when filing a dispute?

  • Change your password and or PIN if you see transactions you don't recognize to prevent further unauthorized transactions.
  • If your card has been misplaced, you can lock your card through the Manage cards page online or in the Xpectations! Plus app.
  • If your card is lost, or stolen, please; report your card lost/stolen online; or by calling (855) 967-1066. If you report unauthorized transactions, we will deactivate your card and issue a replacement.
  • If the issue involves merchandise or service, often it is faster to contact the merchant that made the charge as they can cancel or reverse the transaction. If the merchant agrees to issue credit, ask them how long it will be until you see the credit on your account.

Related questions

  • Will I have access to my funds while my dispute is investigated?
  • What happens if my dispute is denied?
  • How will I be notified about my transaction dispute(s)?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit MasterCard® is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International Inc. nor any of their respective affiliates are responsible for the products or services provided by Atomic Financial, or Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 PLS Financial Services, Inc. All rights reserved.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.